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Contact and support for all your questions

+385 072 1987 00

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Mon-Fri: 08:00-16:00

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Contact us

If you have any questions about your booking, rental terms, vehicle availability or special offers for HAK members, our team of experts is at your disposal. Feel free to contact us by phone or e-mail listed on this page. We will be happy to help with personalised advice, find the ideal vehicle for your needs and explain all the details of pick-up, return or the required documents.

For quick and simple enquiries, you can also use our contact form. We will get back to you as soon as possible with accurate information. Whether it is a business trip or a holiday, we are here to make renting a HAK Rent a Car vehicle as simple and pleasant as possible. We look forward to your call or message!

When booking

Showing questions in category: When booking.

Do I get additional benefits as a HAK member?

As a HAK member, you get an additional 15% discount on the vehicle rental price and all additional services on offer.

Where can I pick up the vehicle?

You can pick up the vehicle at our branch in Zagreb, Ilica 271/1.

By arrangement and for an additional fee, the vehicle can be delivered to your location.

Can I choose a specific car model?

Although we do our best to take every customer's wishes into account, unfortunately we cannot guarantee a specific model, only the selected car category.

Do I need a credit card to make a booking?

A credit card is not required when booking; it is pre-authorised when you pick up the vehicle.

Do I need a driving licence and an ID card to make a booking?

You do not need to provide your driving licence number or details when booking, but you must bring a valid driving licence and ID card with you to pick up the selected vehicle.

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