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Contact and support for all your questions
Contact and support for all your questions
If you have any questions about your booking, rental terms, vehicle availability or special offers for HAK members, our team of experts is at your disposal. Feel free to contact us by phone or e-mail listed on this page. We will be happy to help with personalised advice, find the ideal vehicle for your needs and explain all the details of pick-up, return or the required documents.
For quick and simple enquiries, you can also use our contact form. We will get back to you as soon as possible with accurate information. Whether it is a business trip or a holiday, we are here to make renting a HAK Rent a Car vehicle as simple and pleasant as possible. We look forward to your call or message!
Showing questions in category: Returning the vehicle.
If any additional charge is needed after the rental, you will be informed by e-mail.
Some possible reasons for additional charges:
It can take from 7 days to 4 weeks for the deposit to be returned to your account, depending on your credit card and bank. HAK Rent a car has no access to the authorised funds and cannot use them without your approval.
If you have not purchased full damage cover and you have caused damage, a damage report will be made when the vehicle is returned and the amount will be charged according to the current price list published on the HAK Rent a car website.
The branch is open from 8 am to 4 pm, and the vehicle must be returned at the same time of day it was picked up. If you are more than one hour late, an additional day will be charged.
You can return the vehicle at our branch in Zagreb – West, Ilica 271/1 (vehicle parking is at the Ciglana Črnomerec car park).
By arrangement and for an additional fee, the vehicle can be collected from your location.
Follow the latest updates, benefits and current offers from HAK Rent a Car.
