+385 072 1987 00
Phone support
Help center
Contact and support for all your questions
Contact and support for all your questions
If you have any questions about your booking, rental terms, vehicle availability or special offers for HAK members, our team of experts is at your disposal. Feel free to contact us by phone or e-mail listed on this page. We will be happy to help with personalised advice, find the ideal vehicle for your needs and explain all the details of pick-up, return or the required documents.
For quick and simple enquiries, you can also use our contact form. We will get back to you as soon as possible with accurate information. Whether it is a business trip or a holiday, we are here to make renting a HAK Rent a Car vehicle as simple and pleasant as possible. We look forward to your call or message!
Showing questions in category: Vehicle pick-up.
All our customers are free to travel with the rental vehicle, including by ferry, but an additional fee is charged.
As our customer, you are free to travel with the rental vehicle within the Republic of Croatia, the countries of the region and most EU countries. However, an additional fee is charged if the vehicle is used outside the Republic of Croatia.
Payment by credit card is possible and preferred, but only as a single payment, without the option of paying in instalments.
No, there is no mileage limit for short-term rentals.
Additional cover lets you reduce your personal liability if the vehicle is damaged. It can be reduced or removed completely. The insurance excess depends on the vehicle category, the selected package and the number of rental days. You can check the price of additional packages during the booking process.
Yes, the vehicle is full when you pick it up and must also be returned full. If the vehicle is not returned full, the difference will be charged according to the current price list, plus a refuelling fee.
When picking up the vehicle, you need to present a valid ID card, driving licence and the credit card required for the pre-authorisation.
When picking up the vehicle, the deposit can only be left using a credit or debit card.
A pre-authorisation, or deposit, is a temporary hold on funds that guarantees payment for the rental and any additional costs. The deposit amount depends on the vehicle category, rental period and cover packages. The deposit is released 7 to 30 days after the pre-authorisation.
Follow the latest updates, benefits and current offers from HAK Rent a Car.
